Shipping & Delivery

We currently ship within Australia only, including all states and territories. We don't ship internationally yet. If you're outside Australia and want one, email us — we'll let you know when that changes.

Shipping is free on every order, with no minimum spend. There are no handling fees or surcharges — the price shown at checkout is the total you pay.

Orders are dispatched from Australia. We aim to dispatch within 1–2 business days of your order being placed. Orders placed on a weekend or public holiday are dispatched the next business day.

Once dispatched, typical delivery times are:

• Metro areas — approximately 2–5 business days
• Regional and remote areas — approximately 5–10 business days

These are estimates based on carrier timeframes, not guarantees. Carrier delays, weather events, and peak periods (such as the Christmas period) can extend them, and that part is outside our control.

When we dispatch your order we'll mark it shipped and record the tracking number against it. Contact us with your order number any time and we'll give you the tracking details.

We ship to the address you enter at checkout, so please double-check it. If you notice a mistake, email us immediately — if the order hasn't been dispatched yet we can correct it at no cost. Once it's with the carrier we generally can't redirect it, and a parcel returned to us because of an incorrect address may need to be reposted at your cost.

If your parcel hasn't arrived within the estimated timeframe, contact us and we'll chase it with the carrier. If it turns out to be genuinely lost in transit, we'll send a replacement or give you a full refund — your choice. You don't lose your money because the carrier lost the parcel.

If your order arrives damaged, don't install it. Take a photo and contact us — that's covered as a faulty item under our Returns & Warranty policy, which means a free replacement or refund with return postage on us.

Under the Australian Consumer Law, goods must be delivered within the timeframe we state or, if none is stated, within a reasonable time. If delivery is unreasonably delayed, you may be entitled to cancel the order and receive a refund. Contact us first and we'll almost always sort it out without you needing to go further than that.

Questions about a delivery? Email [support email — set this in admin Settings] with your order number. We aim to respond within 2 business days.